常见问题解答（FAQ）

Agarwood is a precious and aromatic wood that comes from the Aquilaria tree found in Southeast Asia. It is highly valued for its unique and captivating fragrance. Agarwood is formed when the tree undergoes a natural process of infection or injury, producing resin that gradually transforms the wood into a dark and fragrant material. Due to its rarity and complex formation process, agarwood is considered one of the most expensive natural products in the world. It is used in perfumery, traditional medicine, and cultural practices, and it holds spiritual and healing significance in various cultures. The scent of agarwood is described as rich, woody, and slightly spicy. It is treasured for its complexity and long-lasting aroma. 沉香是一种珍贵且香气独特的木材，来源于东南亚的沉香树。它因其独特迷人的香气而备受珍视。沉香的形成是由沉香树在自然感染或受伤的过程中产生树脂，逐渐将木材转化为深色且芳香的物质。由于其稀有性和复杂的形成过程，沉香被认为是世界上最昂贵的天然产品之一。它被广泛用于香水制作、传统医药和文化实践，并在各种文化中具有精神和疗愈的意义。沉香的香气被描述为浓郁、木质且略带辛辣。它因其复杂而持久的香气而备受珍视。

Yes. Authentic agarwood can be recognized by its visible grain patterns and resinous lines. Its scent exhibits a unique and ever-changing profile, with varying intensity. Despite containing oils, it does not feel sticky to the touch. These three important aspects, visual inspection, aroma, and texture, are crucial in determining the authenticity of agarwood. We warmly welcome esteemed customers to visit our store and personally experience these qualities for themselves. 是。真品的沉香，可看到纹理，油线。闻之味道，忽强忽略，多层变化。虽然有油脂，上手不粘腻。以上这就是品真沉香的重要三点，望、闻、切。我们欢迎尊敬的顾客下来我们的店铺亲自鉴定。

Agarwood, also known as "chen xiang" in Chinese, is a precious material with rich fragrance and medicinal value. Here are some benefits of agarwood: Aromatherapy: Agarwood emits a rich and captivating fragrance, and is used in aromatherapy and incense therapy. Its aroma is believed to uplift mood, relieve stress, and promote relaxation and tranquility. Spiritual Soothing: Agarwood is widely used in meditation and religious rituals, believed to have a calming effect on the mind, fostering serenity and facilitating contemplation. Antibacterial and Anti-inflammatory: Agarwood possesses antibacterial and anti-inflammatory properties, and is used in traditional herbal medicine to treat infections, reduce inflammation, and aid wound healing. Heightened Awareness: Agarwood is believed to enhance awareness and spiritual connection, and is used in traditional medicine and spiritual practices. Calming and Sedative: Agarwood is regarded as having calming and sedative qualities, helping to alleviate anxiety, depression, and insomnia. Antioxidant and Anti-aging: Agarwood is rich in antioxidants, which can help counteract free radical damage and slow down the aging process at the cellular level. 沉香是一种具有丰富香气和药用价值的珍贵材料。 以下是沉香的一些好处： 1）香气疗法：沉香散发出浓郁、令人陶醉的香气，被用于香薰和香熏疗法。其香气被认为能够提升心情、缓解压力、促进放松和平静。 2）精神舒缓：沉香被广泛用于冥想和宗教仪式，被认为具有舒缓心灵、平静思绪、促进冥思的作用。 3）抗菌和消炎：沉香具有抗菌和消炎的特性，被用于传统草药中治疗感染、消炎和愈合伤口。 4）提升意识：据说沉香具有提升意识和增强灵性的效果，被用于传统医学和修行实践中。 5）镇静安抚：沉香被认为具有镇静安抚的特性，可帮助缓解焦虑、抑郁和失眠等问题。 6）抗氧化和抗衰老：沉香富含抗氧化剂，可以帮助抵御自由基的损害，延缓细胞老化过程。

Natural agarwood has become increasingly expensive due to its scarcity in the market. It takes several decades or even centuries for agarwood to naturally form and develop its unique aromatic properties. Modern scientific research has also revealed the high medicinal value of agarwood, which offers significant health benefits to the human body. As the demand for agarwood continues to rise, there is a strong emphasis on aggressive harvesting. The scarcity of agarwood in nature contributes to its high value and price. 天然沉香越来越贵，货源越来越稀缺，现代科学研究沉香的药用价值很高，对人体的保健很有帮助。几十年，几百年才能结成一块珍贵的沉香。现需求强大，大力开采。物以稀为贵。

Online Payment We accept credits cards Visa, Mastercard, American Express, UnionPay, JCB, Diners, Cartes Bancaires, Discover, Electron and Maestro. 在线支付 我们接受的在线支付方式包括信用卡（Visa、Mastercard、American Express、银联、JCB、Diners、Cartes Bancaires、Discover、Electron和Maestro）。 Offline Payment We only accept Paynow, PayLah! (for Singapore) and bank transfers. 离线支付 我们仅接受Paynow，PayLah!（适用于新加坡）和银行转账。

Within 5 days (Local) 五天内（本地） Within 2 Weeks (Overseas) 两周内（海外）

No Refund Policy: All products are sold as-is and are non-refundable. Please carefully consider and confirm your purchase before making the transaction. If you have any questions or need further clarification about the product, please contact us before making a purchase. We are committed to providing the necessary information and support. We strive to provide high-quality products and provide information as accurately as possible in the product descriptions. However, we cannot guarantee that the product will meet all your expectations or personal preferences. We reserve the right to modify or update the refund policy based on actual circumstances. Any changes will be promptly communicated on our website. Please read and understand this No Refund Policy carefully before making a purchase. If you have any questions or need further clarification, please contact us. 无退款政策： 1)所有产品均为现货销售，一经售出，恕不接受退款。在购买前，请仔细考虑并确认您的购买意愿。 2)如果您对产品有任何疑问或需要进一步了解，请在购买前联系我们。我们致力于提供必要的信息和支持。 3)我们努力提供高质量的产品，并在产品描述中尽可能准确提供信息。然而，我们无法保证产品能够完全满足您的期望或个人偏好。 4)我们保留根据实际情况修改或更新退款政策的权利。任何更改将及时在我们的网站上公布。 请在购买之前仔细阅读并理解本《无退款政策》。如有任何问题或需要进一步澄清，请与我们联系。

We offer complimentary shipping for both local and international orders, with the cost fully absorbed by our company. You can enjoy the convenience of having your purchases delivered to your doorstep without any additional charges. Whether you are located locally or abroad, we strive to provide a seamless shopping experience by covering the shipping costs. 我们为本地和国际订单提供免费配送，所有费用由我们公司承担。您可以享受到方便快捷的购物体验，将您的购买商品免费送到家门口。无论您身在本地还是国外，我们致力于提供顺畅的购物体验，并为您承担配送费用。请注意，某些条款和条件可能适用，请在我们的配送政策中了解更多细节。