常见问题解答（FAQ）

Agarwood is a precious and aromatic wood that comes from the Aquilaria tree found in Southeast Asia. It is highly valued for its unique and captivating fragrance. Agarwood is formed when the tree undergoes a natural process of infection or injury, producing resin that gradually transforms the wood into a dark and fragrant material. Due to its rarity and complex formation process, agarwood is considered one of the most expensive natural products in the world. It is used in perfumery, traditional medicine, and cultural practices, and it holds spiritual and healing significance in various cultures. The scent of agarwood is described as rich, woody, and slightly spicy. It is treasured for its complexity and long-lasting aroma. 沉香是一种珍贵且香气独特的木材，来源于东南亚的沉香树。它因其独特迷人的香气而备受珍视。沉香的形成是由沉香树在自然感染或受伤的过程中产生树脂，逐渐将木材转化为深色且芳香的物质。由于其稀有性和复杂的形成过程，沉香被认为是世界上最昂贵的天然产品之一。它被广泛用于香水制作、传统医药和文化实践，并在各种文化中具有精神和疗愈的意义。沉香的香气被描述为浓郁、木质且略带辛辣。它因其复杂而持久的香气而备受珍视。

Yes, all our agarwood products are authentic. Authentic agarwood can be recognized by its visible grain patterns and resinous lines. Its scent exhibits a unique and ever-changing profile, with varying intensity. Despite containing oils, it does not feel sticky to the touch. These three important aspects—visual inspection, aroma, and texture—are crucial in determining the authenticity of agarwood. We personally source all our agarwood products and carefully authenticate them before selling or sending them to our customers. We warmly welcome esteemed customers to visit our store and personally experience these qualities for themselves. 是，我们的所有沉香产品都是真品。真品沉香，可看到纹理，油线。闻之味道，忽强忽弱，多层变化。虽然有油脂，上手不粘腻。以上这就是品真沉香的重要三点：望、闻、切。 我们亲自挑选所有沉香产品，并在出售或寄送给顾客前仔细鉴定其真伪。我们欢迎尊敬的顾客亲临我们的店铺，亲自鉴定这些品质。

Agarwood, also known as "chen xiang" in Chinese, is a precious material with rich fragrance and medicinal value. Here are some benefits of agarwood: Aromatherapy: Agarwood emits a rich and captivating fragrance, and is used in aromatherapy and incense therapy. Its aroma is believed to uplift mood, relieve stress, and promote relaxation and tranquility. Spiritual Soothing: Agarwood is widely used in meditation and religious rituals, believed to have a calming effect on the mind, fostering serenity and facilitating contemplation. Antibacterial and Anti-inflammatory: Agarwood possesses antibacterial and anti-inflammatory properties, and is used in traditional herbal medicine to treat infections, reduce inflammation, and aid wound healing. Heightened Awareness: Agarwood is believed to enhance awareness and spiritual connection, and is used in traditional medicine and spiritual practices. Calming and Sedative: Agarwood is regarded as having calming and sedative qualities, helping to alleviate anxiety, depression, and insomnia. Antioxidant and Anti-aging: Agarwood is rich in antioxidants, which can help counteract free radical damage and slow down the aging process at the cellular level. 沉香是一种具有丰富香气和药用价值的珍贵材料。 以下是沉香的一些好处： 1）香气疗法：沉香散发出浓郁、令人陶醉的香气，被用于香薰和香熏疗法。其香气被认为能够提升心情、缓解压力、促进放松和平静。 2）精神舒缓：沉香被广泛用于冥想和宗教仪式，被认为具有舒缓心灵、平静思绪、促进冥思的作用。 3）抗菌和消炎：沉香具有抗菌和消炎的特性，被用于传统草药中治疗感染、消炎和愈合伤口。 4）提升意识：据说沉香具有提升意识和增强灵性的效果，被用于传统医学和修行实践中。 5）镇静安抚：沉香被认为具有镇静安抚的特性，可帮助缓解焦虑、抑郁和失眠等问题。 6）抗氧化和抗衰老：沉香富含抗氧化剂，可以帮助抵御自由基的损害，延缓细胞老化过程。

Natural agarwood is highly valuable and increasingly expensive due to its scarcity in the market. It takes several decades, sometimes even centuries, for agarwood to naturally form and develop its unique aromatic properties. Modern scientific research highlights the medicinal value of agarwood, known for offering significant health benefits. In Singapore (新加坡) and around the world, the demand for authentic agarwood products has surged, driving aggressive harvesting. As agarwood becomes harder to source, its rarity increases its value and price. At Agarwood Station, we ensure all our products are authentic, high-quality, and responsibly sourced to bring you the finest agarwood in Singapore. 天然沉香的价值很高，价格也日益攀升，因为它在市场上的稀缺性。沉香需要几十年甚至几百年才能自然形成，并散发出独特的香气。现代科学研究表明，沉香具有极高的药用价值，对人体健康非常有益。 在新加坡 (Singapore) 及全球范围内，对正宗沉香产品的需求持续上升，导致大量开采。由于沉香越来越稀少，其稀缺性使其价值和价格不断攀升。在沉香驿站，我们保证所有沉香产品均为正品、高品质，并通过负责任的方式采购，为您提供新加坡最优质的沉香产品。

Yes! You can now shop our authentic agarwood and incense products directly on Shopee. Our Shopee store offers a convenient and secure shopping experience, exclusively for customers in Singapore. Enjoy fast delivery and the ease of shopping from the comfort of your home. Click here to find us on Shopee! 是的！您现在可以直接在 Shopee 上购买我们的正品沉香和香产品。我们的 Shopee 店铺专为新加坡客户提供方便、安全的购物体验。享受快速送货和居家轻松购物的便利！

Online Payment We accept credits cards Visa, Mastercard, American Express, UnionPay, JCB, Diners, Cartes Bancaires, Discover, Electron and Maestro. 在线支付 我们接受的在线支付方式包括信用卡（Visa、Mastercard、American Express、银联、JCB、Diners、Cartes Bancaires、Discover、Electron 和 Maestro）。 Offline Payment We only accept Paynow, PayLah! (for Singapore) and bank transfers. 离线支付 我们仅接受Paynow，PayLah!（适用于新加坡）和银行转账。

Domestic Shipping (Singapore) We offer complimentary shipping for all orders within Singapore, with no minimum purchase required. Enjoy the convenience of having your purchases delivered right to your doorstep without any additional charges. International Shipping For international orders, we charge a flat shipping fee of $40 SGD to cover the costs of delivering your items to your location. However, we offer free shipping for orders above $250 SGD as a thank-you for your support. Whether you're in the USA, Europe, or anywhere else in the world, we strive to provide a seamless shopping experience. (Please note that certain terms and conditions may apply. For more details, refer to our shipping policy.) 本地配送（新加坡） 我们为所有新加坡订单提供免费配送，无需最低消费。您可以享受便利，将购买商品直接送到家门口，无需额外费用。 国际配送 对于国际订单，我们收取固定的配送费30新加坡元，用于支付将您的商品运送到您所在地的运输成本。然而，作为对您支持的感谢，当订单金额超过200新加坡元时，您可以享受免费配送服务。无论您身在美国、欧洲或世界其他任何地方，我们都致力于为您提供顺畅的购物体验。 (请注意，某些条款和条件可能适用。详情请参考我们的配送政策。)

Within 5 days (Local) 五天内（本地） Within 4 Weeks (Overseas) 四周内（海外） We strive to ensure your package reaches you within these timeframes. However, delays may occasionally occur due to courier issues or unforeseen circumstances. We appreciate your understanding and patience in such cases. 我们尽力确保您的包裹在上述时间内送达。但由于物流问题或其他不可预见的情况，可能会出现延迟。感谢您的理解和耐心。

Pick-Up Option (Singapore Only) We also offer a convenient self pick-up option for customers in Singapore! Location: Katong Shopping Centre, #01-30 Steps to Pick-Up: Drop us a text: Send a message to 8804 0812 before coming to let us know. Bring proof of purchase: Show your invoice for the products paid as proof. 自取选项（仅限新加坡） 我们也为新加坡客户提供方便的自取服务！ 地址： 加东购物中心，#01-30 自取步骤： 提前联系： 到店前请发送短信至 8804 0812 通知我们。 携带付款证明： 请出示已付款产品的发票作为证明。

No Refund Policy: All products are sold as-is and are non-refundable. Please carefully consider and confirm your purchase before making the transaction. If you have any questions or need further clarification about the product, please contact us before making a purchase. We are committed to providing the necessary information and support. We strive to provide high-quality products and provide information as accurately as possible in the product descriptions. However, we cannot guarantee that the product will meet all your expectations or personal preferences. We reserve the right to modify or update the refund policy based on actual circumstances. Any changes will be promptly communicated on our website. Please read and understand this No Refund Policy carefully before making a purchase. If you have any questions or need further clarification, please contact us. 无退款政策： 1)所有产品均为现货销售，一经售出，恕不接受退款。在购买前，请仔细考虑并确认您的购买意愿。 2)如果您对产品有任何疑问或需要进一步了解，请在购买前联系我们。我们致力于提供必要的信息和支持。 3)我们努力提供高质量的产品，并在产品描述中尽可能准确提供信息。然而，我们无法保证产品能够完全满足您的期望或个人偏好。 4)我们保留根据实际情况修改或更新退款政策的权利。任何更改将及时在我们的网站上公布。 请在购买之前仔细阅读并理解本《无退款政策》。如有任何问题或需要进一步澄清，请与我们联系。

You can purchase authentic Agarwood products from Agarwood Station Singapore! We offer a wide range of high-quality Agarwood items, including incense, bracelets, and accessories. Visit Us: You can visit our store at Katong Shopping Centre, #01-30 (S437844), to see and experience the authenticity of our products firsthand. Shop Online: For your convenience, our products are also available on Shopee. Simply browse, purchase, and enjoy fast local delivery to your doorstep. 我可以在新加坡沉香驿站购买正宗的沉香产品！我们提供各种优质沉香商品，包括香、手串和配饰。 到店购买： 您可以亲临我们的店铺，地址为 加东购物中心 #01-30，亲自鉴定产品的品质。 在线购买： 为了您的便利，我们的商品也可以在 Shopee 上购买，轻松下单并享受快速本地配送服务。